Uber Contact Number Toronto – Your Go-To Guide for Riders & Drivers in the 6ix

Toronto — the 6ix, the Big Smoke, or just plain T‑dot — is a city that never sleeps. From the hustle on Queen Street to the vibes around Liberty Village, getting around can be a whole mission if you’re not on the move with the right wheels. That’s where Uber steps in. Whether you’re heading to a Raptors game, grabbing a bite in Kensington Market, or trying to beat the streetcar crowd downtown, Uber’s become the go‑to ride for many Torontonians.

But here’s the thing: sometimes things go sideways. Maybe your ride gets lost in downtown traffic, maybe your app throws a curveball, or maybe you’re a new driver trying to navigate Uber’s Greenlight Hub for registration or vehicle inspection. That’s when knowing exactly how to reach Uber in Toronto is clutch.

Now, don’t get it twisted — Uber doesn’t exactly put a big public phone number up on a billboard in the city. For drivers and riders alike, the ways to get support are a bit different, and if you’re not in the know, it can get frustrating fast. From tapping the Driver app, to visiting the Greenlight Hub, or understanding what’s available for riders — this guide will cover all the bases.

By the end of this article, you’ll know:

How to get 24/7 help as a driver straight from your phone.
Where to physically roll up in Toronto if you need in‑person support.
How riders can get answers without a public number.
Tips to make your Uber experience smoother and less of a headache.

So whether you’re cruising downtown, dodging traffic on the Don Valley Parkway, or just tryna figure out how to get your car approved, we got you. Let’s dive into the Uber contact scene in Toronto.

Uber Contact Options in Toronto

When it comes to getting in touch with Uber in Toronto, it’s not as simple as dialing a random 1‑800. The city’s traffic might be wild, but the support system? Uber’s got its own way of keeping drivers and riders connected.

Here’s the lowdown:

Through the Uber Driver App (24/7 Support)

Toronto drivers, listen up — your main lifeline is the Uber Driver app. Forget calling some random number; everything you need is right in your pocket.

How it works: Open the app → tap Help → select Call Support. Boom — you’re connected.
What you can get help with: Ride issues, app glitches, payment questions, vehicle registration, or inspection follow-ups.
Why it rocks: It’s available 24/7, so whether you’re stuck in traffic on the Gardiner or chilling near the Eaton Centre at 2 AM, help is just a tap away.

Pro tip: keep your app updated — Uber tends to tweak their help features, and being on the latest version ensures you get smooth access.

Physical Location: Uber Greenlight Hub

Sometimes tapping on an app isn’t enough, and that’s where Uber’s Greenlight Hub in Toronto comes in clutch. Think of it as your one-stop shop for driver support.

Address: 1457 McCowan Road, Toronto, ON M1S 5K7.

Services offered:

Vehicle registration and inspection guidance
Document submission and verification
One-on-one driver support sessions

Vibe: It’s legit face-to-face help, so if your car or account paperwork is causing headaches, this is the spot to get things sorted.

Heads up: Always book an appointment if you can — walk-ins can get busy, especially during peak hours.

Contact for Riders (Passengers)

Riders, you don’t get a public phone number like the drivers do. Uber keeps things digital here:

Use the Uber app → Help → select your issue (trip problem, lost item, payment, etc.)
You can also visit Uber Help for FAQs and live chat support

Why no phone number? It helps streamline requests and keeps wait times shorter; you’ll often get a faster response via the app than on the phone

So basically: drivers got app + hub, riders got app + website. No random numbers floating around downtown — that’s just how Uber rolls in the 6ix.

Phone Numbers (If Applicable)

Here’s where things get a little tricky — Uber doesn’t exactly hand out a public hotline in Toronto like a fast-food chain. But there are numbers floating around that can be handy if you’re a driver:

Uber Driver Support Number

Some sources list: 1‑800‑593‑7069
Who it’s for: Mainly Uber drivers (partners) in Toronto or Ontario, especially for issues that aren’t easily solved through the app.
Official status: This number isn’t formally advertised by Uber Canada, so consider it more of a “backup” option.
What you can do: Ask about app problems, vehicle registration, or scheduling an appointment at the Greenlight Hub.

App is Still King

Even with this number floating around, Uber really wants drivers to use the Driver app’s call support. Here’s why:

They have your account details linked automatically, so no need to explain your ID, trips, or vehicle info over the phone.
Faster resolution: Agents can pull up the exact info they need instantly.
24/7 availability: Unlike the number, which might have delays or call routing issues.

Riders Don’t Have a Number

Passengers: No official Uber Toronto phone line.
Support is in-app only or via Uber Help.
This keeps things organized and avoids long hold times downtown.

Key Tip for Drivers Using the Number

Keep your driver ID and vehicle info ready before calling.
Use it mainly for issues that the app can’t handle, like scheduling in-person appointments or complex account problems.
If they ask you to go to the Greenlight Hub, check traffic in the 6ix first — Toronto jams are real.

Contact for Riders (Passengers)

If you’re rolling through Toronto as a rider, Uber keeps it digital, which can feel a bit “cold” if you’re used to picking up the phone. But trust, it’s actually faster and more organized — and yes, you can still get help without losing your mind.

In-App Support is Your Best Bet

Open the Uber app → tap Help → pick your trip or issue.

Common rider issues:

Trip didn’t show up / driver no-show: Report it immediately. Uber usually investigates fast.
Lost items: You can ping the driver directly through the app, or request Uber’s help to get it back.
Payment issues / refunds: App handles the tracking automatically.

Why it works: Uber links your account info automatically — no repeating your name, email, or trip details.

Website Support

Go to Uber Help.
Use the search bar to troubleshoot issues if you’re not in front of your phone.
Great for FAQs like: “How to add a new payment method” or “How to split a fare in Toronto.”

Why No Phone Number for Riders?

Phone lines would get swamped in a city like Toronto — think rush hour, CN Tower tourists, Raptors game nights.
Uber can track and resolve issues faster digitally than over a hotline.

Quick tip: Keep the app notifications on — sometimes Uber will resolve an issue before you even realize there’s a problem.

Toronto-Specific Tips

Traffic & weather: Summer street festivals or winter snow can mess with pickup times. Always check ETA and communicate with your driver via the app.
Lost items downtown (Eaton Centre, Yonge & Dundas, Liberty Village): Report ASAP, the faster you do it, the better chance you get your stuff back.
Surge pricing heads-up: If your ride costs more than usual, contacting support through the app can sometimes clarify unexpected charges.

When to Use Each Contact Option

Toronto streets can get hectic — from the Gardiner Expressway gridlock to Queen Street festival crowds — and knowing when to use the app, phone number, or Greenlight Hub can save you a ton of time and stress.

Uber Driver App (24/7 Support)

Best for: Quick fixes, app glitches, trip issues, payment questions, or vehicle registration problems that don’t require a face-to-face meeting.
Example 1: Your app isn’t showing upcoming trips downtown near St. Lawrence Market. Tap Help → Call Support; the agent can troubleshoot your account instantly.
Example 2: Your passenger reported a lost item after a trip near Liberty Village. Through the app, you can initiate a retrieval request without waiting on hold.

Greenlight Hub (Physical Visit)

Best for: In-person assistance for complex issues, vehicle inspections, account verification, or document submissions.
Example 1: You’re a new driver and your car inspection paperwork is giving you grief. Rolling up to 1457 McCowan Road ensures your documents are verified on the spot.
Example 2: A recurring issue with your account that the app can’t fix — sometimes talking to someone in person speeds things up.

Pro tip: Avoid peak rush hours — mornings and evenings downtown can make parking a nightmare.

Phone Number (1‑800‑593‑7069)Best for:

Backup support if app features aren’t working or if you need guidance before heading to the Greenlight Hub.
Caveat: Not officially advertised by Uber Canada, so treat it as a secondary option. Keep your driver ID and vehicle info handy.

Riders (Passengers)

Always use the app first.

Examples:

Trip didn’t arrive on time near Yonge & Dundas — report via app.
Billing confusion after a Raptors game — request support in-app; response usually within minutes.

Why not call: Toronto’s traffic + huge user volume means digital support is faster than a hotline.

Quick Decision Guide

Lost item: Use app. Rider can report; driver can request retrieval. Phone and Greenlight Hub usually not needed.

Trip/payment glitch: Use app for fast and automated resolution. Phone rarely needed; Greenlight Hub also not required.

Vehicle inspection: Go directly to Greenlight Hub. App or phone only for appointments or procedural questions.

Complex account issue: Use phone as a backup, or go to Greenlight Hub if the issue can’t be solved via app.

New driver setup: Head straight to Greenlight Hub for document verification and vehicle registration. App is only for guidance, phone only for confirmations.

Conclusion

Navigating Uber support in Toronto doesn’t have to be a headache. Whether you’re a rider cruising from Yonge & Dundas to Liberty Village, or a driver hustling through downtown traffic, knowing the right way to get help makes life way easier.

Drivers: Your main lifeline is the Uber Driver app for quick issues, with the Greenlight Hub for in-person support and the backup 1‑800‑593‑7069 number if needed.
Riders: Stick to the app or the Uber Help website. It’s fast, streamlined, and avoids the chaos of Toronto traffic.

Remember, in the 6ix, things can get wild — from rush hour jams on the Gardiner to street festivals blocking your route — but if you know where to tap, call, or roll up, you’ll keep your Uber experience smooth.

So next time you’re booking a ride, dealing with a lost item, or registering your car for the first time, you’ve got the lowdown: app, hub, or number — choose wisely, and keep it moving in Toronto.