You know how sometimes you order your poutine or a late-night double-double through Uber Eats, and something just doesn’t go as planned? Maybe the fries are missing, or the driver took a detour that makes you wonder if they stopped for a Timmies on the way. That’s where customer service comes in.
In Canada, food delivery is a huge part of daily life, especially in busy cities like Toronto, Vancouver, and Montreal. Uber Eats has become one of the go-to apps for quick meals, late-night snacks, and even groceries. But just like any service, issues pop up now and then. That’s why knowing how to reach Uber Eats support—whether you’re a hungry customer, a driver trying to complete deliveries, or a restaurant partner—is super important.
Here’s the thing though: not everyone uses the same support line. The way a customer gets help is different from how a driver or a restaurant owner does it. So, in this guide, we’ll break it down clearly, group by group, so you’ll know exactly which button to press, or which number to dial, next time you need help.
Uber Eats Customer Service for Customers
So, picture this: you’ve just ordered your butter chicken, and instead of that rich, spicy goodness, you open the bag and find… sushi. Or maybe your nachos show up with no cheese (which should be illegal, honestly). First instinct? You wanna call someone, right? Well, here’s the catch: in Canada, Uber Eats doesn’t really give customers a phone number to call.
Instead, they push everything through the app. And honestly, it makes sense—most of the time, your order details, receipts, and tracking info are already there. To reach support, you just:
- Open the Uber Eats app.
- Tap on your order.
- Hit the “Help” button.
From there, you can report missing items, wrong food, or even request a refund. If it’s something bigger—like your driver never showing up—you’ll still use that same in-app support.
Some folks find it a little frustrating (‘cause sometimes you just wanna hear a real person on the other end, eh?), but the upside is that support replies are usually fast. Plus, everything is logged right in the app so you’ve got a record.
Oh, and if you’re more of a desktop person, you can also hop on the Uber Eats Help website. But honestly, nine times out of ten, the app is quicker.
For customers, there isn’t a magic phone number in Canada. Your best bet is always the app. Kinda different from calling your local pizza joint, but it works.
Uber Eats Customer Service for Drivers (Delivery Partners)
Being a delivery partner in Canada has its perks—you set your own schedule, get some fresh air (unless it’s a snowstorm in Winnipeg, then maybe not so much), and you’re helping hungry folks get fed. But, of course, things don’t always run smooth. Maybe the app freezes when you’re halfway through a run, or your payout doesn’t show up when it should. That’s where support comes in.
Now, here’s the difference compared to customers: drivers do have a way to get phone support, but it’s all through the Uber Driver app. If you’re a delivery partner, you’ll notice there’s a “Help” section right in your app. From there, you can either chat with support or, in some cases, request a callback.
For stuff like account problems, payment issues, or delivery hiccups, the app is your best friend. It logs everything and connects you with someone who can actually see your account details.
And let’s not forget the emergency side of things. Uber has a built-in “Emergency Assistance” button in the Driver app that connects you straight to local authorities if you’re in danger—not really customer service, but good to know it’s there if you ever feel unsafe.
Drivers sometimes ask: “Can I just call Uber directly?” The honest answer in Canada is not really, unless it’s through the app. There isn’t a general driver hotline you can just ring up for day-to-day issues.
So, whether it’s figuring out why your last trip didn’t pay out, or sorting out a tricky drop-off, the Driver app Help Centre is your go-to. Think of it like your pit crew, always a couple of taps away.
Uber Eats Customer Service for Merchants (Restaurants & Store Partners)
If you’re running a restaurant or even a small café in Canada, Uber Eats can feel like both a blessing and a bit of a headache. On the good days, you’ve got orders flying in, customers discovering your food, and your kitchen buzzing. On the not-so-good days, maybe the menu isn’t showing up properly, an order doesn’t come through to your tablet, or the payout numbers just don’t add up. That’s when you’ll be glad Uber Eats gives merchants a real phone number to call.
For restaurant partners in Canada, here’s what you get:
- English support: You can call 1-833-ASK-EATS (1-833-275-3287). This line is open 24/7, so whether it’s a lunch rush problem or a 2 a.m. diner issue, you can reach someone.
- French support: If your restaurant’s in Quebec or you just prefer French, you can dial 1-800-272-0956. This line runs from 5 a.m. to 10 p.m. Pacific Time, every day.
That’s already a step up from what customers and drivers get, since restaurants often can’t afford to wait for a ticket reply when orders are stacking up.
But phones aren’t the only way. Merchants also have:
- The Merchant Dashboard, where you can click “Help” and submit issues directly.
- Email / contact forms through the Uber Eats Merchant site.
Typical problems restaurants call about? Stuff like:
- Menus not syncing or showing the wrong prices.
- Orders missing, delayed, or not reaching the kitchen.
- Questions about weekly payouts and bank deposits.
- Promo campaigns not working or not showing in the app.
So while customers and drivers are stuck chatting in their apps, restaurants actually get the good old-fashioned option of talking to a human voice on the other end of the line. And in the middle of a Friday dinner rush, that can make all the difference.
Tips for Reaching Uber Eats Customer Service
Now, here’s the deal: whether you’re a customer, a driver, or a restaurant partner, the way you reach support in Canada isn’t always the same. But there are a few tricks that can save you time—and maybe even a bit of frustration.
Have your info ready.
If you’re a customer, keep your order ID handy—it’s right in your app. For drivers, know the trip details. And for merchants, have your restaurant ID or order number ready. It’s like showing your hockey ticket before the game—it just gets you in faster.
Start with the app or dashboard.
I know, sometimes you just wanna talk to someone. But nine times out of ten, the in-app Help section is faster than waiting on hold. Plus, the system automatically pulls in your order details so you don’t have to explain everything from scratch.
Use the right channel.
- Customers → Uber Eats app.
- Drivers → Uber Driver app.
- Merchants → phone support or Merchant Dashboard.
Mixing them up usually just slows things down.
Timing matters.
Support is there 24/7 for English merchants, but for French support, the hours are limited. For drivers and customers, you can reach out anytime through the app, but responses might be quicker outside of peak meal times.
Don’t be shy to follow up.
If your issue isn’t resolved the first time, you can reopen the case in the app or call back if you’re a merchant. Canadians are polite by nature, eh, but when it comes to your money or missing food, it’s okay to nudge a little.
At the end of the day, Uber Eats support in Canada does work—you just gotta know which door to knock on.
Common Questions About Uber Eats Support in Canada
One thing a lot of Canadians wonder is whether Uber Eats actually has a 24/7 phone number for everyone. The truth is: it depends who you are. If you’re a restaurant partner calling the English line, yep—you can get someone on the phone any time, day or night. But if you’re a regular customer who just had their sushi swapped for shawarma, there isn’t a direct phone line. You’ll need to go through the app.
Another common concern is language. Since Canada is bilingual, support does exist in French, especially for merchants in Quebec. But French phone support has limited hours, while English is open around the clock. For customers and drivers using the app, you can usually request help in French too, but the response might take a little longer.
Then there’s the driver side of things. Many new delivery partners expect a big call centre number where they can dial in anytime. In reality, drivers are guided straight through the Uber Driver app. It might not feel as personal as picking up the phone, but it keeps everything linked to your account, your trips, and your payments.
Finally, restaurants often ask if their line is just for “big chains” or if smaller cafés and mom-and-pop shops can call too. The good news? The merchant hotline is for everyone—whether you’re running a sushi chain in Vancouver or a tiny diner in Halifax. If your business is on Uber Eats, you’ve got access.
So, while the support setup in Canada might feel a bit uneven—customers and drivers sticking to apps, restaurants getting phone numbers—it’s designed to keep the process efficient. Once you know where to go, it’s not nearly as confusing as it seems.
Conclusion
At the end of the day, Uber Eats support in Canada really depends on who you are. If you’re a customer, there’s no magic number to dial when your order goes sideways. Your help lives inside the Uber Eats app, plain and simple. Same goes for drivers—whether it’s a payment issue, an app glitch, or a delivery problem, you’ll find all the support you need inside the Uber Driver app. No direct hotline, no call centre—just the app, 24/7.
Now, if you’re a merchant or restaurant partner, that’s where things change. You’ve got access to real phone support. In English, it’s available 24/7 at 1-833-ASK-EATS. And if you’re in Québec or just more comfortable in French, you can call 1-800-272-0956. Just keep in mind that the French line isn’t round-the-clock; it’s open from 5 a.m. to 10 p.m. Pacific Time. Still, for a busy bistro in Montréal, that’s a lifesaver—because when the lunch rush hits, you don’t have time to wait around. Or as folks in Québec might say, “pas de temps à niaiser” (no time to mess around).
So here’s the bottom line:
- Customers and drivers → stick to the apps.
- Merchants → pick up the phone when you need to.
It may not be the old-school call-centre model some Canadians expect, but it works. Once you know which lane you’re in—customer, driver, or merchant—you’ll know exactly how to reach Uber Eats support when you need it.
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